{"id":16,"date":"2026-01-04T17:48:21","date_gmt":"2026-01-04T17:48:21","guid":{"rendered":"https:\/\/lixum.shop\/?page_id=16"},"modified":"2026-01-07T13:17:39","modified_gmt":"2026-01-07T13:17:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/lixum.shop\/?page_id=16","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\t<section class=\"section dark\" id=\"section_1502282418\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2200\" height=\"1467\" src=\"https:\/\/lixum.shop\/wp-content\/uploads\/2026\/01\/faq.webp\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1033585538\">\n\n\n\t<div id=\"col-1873361309\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-59014339\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-59014339 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3550945673\" class=\"text\">\n\t\t\n\n<h1>FAQ<\/h1>\n\t\t\n<style>\n#text-3550945673 {\n  font-size: 1.75rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1502282418 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 350px;\n}\n#section_1502282418 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.25);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1800231127\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-664796827\">\n\n\n\t<div id=\"col-1990002597\" class=\"col medium-10 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>1.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-975871722\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2387792746\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2387792746-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2387792746-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2387792746-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2387792746-label\" >\n\t\t\t\n\n<p>Simply browse our products, add items to your cart, and proceed to checkout. Follow the instructions to complete your order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4217741036\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4217741036-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-4217741036-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4217741036-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4217741036-label\" >\n\t\t\t\n\n<p data-start=\"2155\" data-end=\"2165\">We accept:<\/p>\n<ul data-start=\"2166\" data-end=\"2264\">\n<li data-start=\"2166\" data-end=\"2192\">\n<p data-start=\"2168\" data-end=\"2192\">Cash on Delivery (COD)<\/p>\n<\/li>\n<li data-start=\"2193\" data-end=\"2226\">\n<p data-start=\"2195\" data-end=\"2226\">Mobile Banking (if available)<\/p>\n<\/li>\n<li data-start=\"2227\" data-end=\"2264\">\n<p data-start=\"2229\" data-end=\"2264\">Online Payment Gateway (if enabled)<\/p>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1712909453\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1712909453-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-1712909453-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long does delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1712909453-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1712909453-label\" >\n\t\t\t\n\n<p>Delivery usually takes <strong data-start=\"2326\" data-end=\"2347\">2\u20135 business days<\/strong> depending on your location within USA.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-660783781\">\n\n\n\t<div id=\"col-1465031067\" class=\"col medium-10 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>2.<\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1273184973\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4294341571\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4294341571-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-outside-usa?\" aria-expanded=\"false\" aria-controls=\"accordion-4294341571-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you ship outside USA?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4294341571-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4294341571-label\" >\n\t\t\t\n\n<p>Currently, we ship <strong data-start=\"2454\" data-end=\"2480\">within USA only<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1063090816\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1063090816-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-1063090816-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I return a product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1063090816-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1063090816-label\" >\n\t\t\t\n\n<p>\u00a0You can request a return within <strong data-start=\"2552\" data-end=\"2562\">7 days<\/strong> of delivery if the product is unused, unwashed, and in original condition..<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2362293987\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2362293987-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-will-i-receive-my-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-2362293987-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>When will I receive my refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2362293987-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2362293987-label\" >\n\t\t\t\n\n<p>Approved refunds are processed within <strong data-start=\"2716\" data-end=\"2738\">7\u201310 business days<\/strong> after we receive and inspect the returned item.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-2115619695\">\n\n\n\t<div id=\"col-1164634105\" class=\"col medium-10 small-12 large-1\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>3.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-407046223\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1934683490\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1934683490-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-customer-support?\" aria-expanded=\"false\" aria-controls=\"accordion-1934683490-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I contact customer support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1934683490-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1934683490-label\" >\n\t\t\t\n\n<p data-start=\"2832\" data-end=\"2855\">You can contact us via:<\/p>\n<ul data-start=\"2856\" data-end=\"2909\">\n<li data-start=\"2856\" data-end=\"2878\">\n<p data-start=\"2858\" data-end=\"2878\">Phone: 01749092129<\/p>\n<\/li>\n<li data-start=\"2879\" data-end=\"2909\">\n<p data-start=\"2881\" data-end=\"2909\">Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2888\" data-end=\"2907\">sapporte@lixum.shop<\/a><\/p>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-242971074\" class=\"accordion-item\">\n\t\t<a id=\"accordion-242971074-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-product-colors-exactly-the-same-as-shown?\" aria-expanded=\"false\" aria-controls=\"accordion-242971074-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are product colors exactly the same as shown?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-242971074-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-242971074-label\" >\n\t\t\t\n\n<p>We try to display accurate colors, but slight variations may occur due to lighting or screen settings.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2598389927\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2598389927-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-my-personal-information-safe-on-your-website?\" aria-expanded=\"false\" aria-controls=\"accordion-2598389927-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is my personal information safe on your website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2598389927-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2598389927-label\" >\n\t\t\t\n\n<p>Yes. We take customer privacy and data security seriously. All personal information shared on <a href=\"https:\/\/lixum.shop\/?page_id=38\"><strong data-start=\"226\" data-end=\"241\">Lixum paris<\/strong><\/a> is used only for order processing, delivery, and customer support. We do not sell or share your information with unauthorized third parties. For more details, please review our<a href=\"https:\/\/lixum.shop\/?page_id=451\"> <strong data-start=\"419\" data-end=\"437\">Privacy Policy<\/strong><\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1800231127 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1929815670\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-1678259442\">\n\n\n\t<div id=\"col-1140273638\" class=\"col medium-10 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>COULDN\u2019T FIND YOUR ANSWER?<\/h1>\n<p class=\"lead\">We\u2019re here to help. If you couldn\u2019t find the information you were looking for, please reach out to us directly. Our team is eager to assist you.<\/p>\n<a href=\"\/contact\" class=\"button primary\"  style=\"border-radius:99px;\">\n\t\t<span>cONTACT US<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1929815670 {\n  padding-top: 100px;\n  padding-bottom: 100px;\n}\n@media (min-width:550px) {\n  #section_1929815670 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lixum.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16"}],"version-history":[{"count":3,"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":477,"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions\/477"}],"wp:attachment":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}