{"id":462,"date":"2026-01-07T12:44:56","date_gmt":"2026-01-07T12:44:56","guid":{"rendered":"https:\/\/lixum.shop\/?page_id=462"},"modified":"2026-01-12T08:41:54","modified_gmt":"2026-01-12T08:41:54","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/lixum.shop\/?page_id=462","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_624778887\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1895815079\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1895815079 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-784515949\">\n\n\n\t<div id=\"col-183018410\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-276533935\" class=\"text\">\n\t\t\n\n<h1>Return &amp; Refund Policy<\/h1>\n\t\t\n<style>\n#text-276533935 {\n  font-size: 0.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2024423974\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p data-start=\"246\" data-end=\"426\">At <strong data-start=\"249\" data-end=\"258\">Lixum<\/strong>, customer satisfaction is very important to us. If something isn\u2019t right with your order, we\u2019re here to help. Please read our return and refund policy carefully below.<\/p>\n<hr data-start=\"428\" data-end=\"431\" \/>\n<h3 data-start=\"433\" data-end=\"468\">\ud83d\udd04 Return Eligibility (30 Days)<\/h3>\n<p data-start=\"469\" data-end=\"551\">You may request a return within <strong data-start=\"501\" data-end=\"512\">30 days<\/strong> from the date you received your order.<\/p>\n<p data-start=\"553\" data-end=\"581\">To be eligible for a return:<\/p>\n<ul data-start=\"582\" data-end=\"758\">\n<li data-start=\"582\" data-end=\"646\">\n<p data-start=\"584\" data-end=\"646\">The item must be <strong data-start=\"601\" data-end=\"646\">unused, unworn, and in original condition<\/strong><\/p>\n<\/li>\n<li data-start=\"647\" data-end=\"700\">\n<p data-start=\"649\" data-end=\"700\">Original packaging, tags, and labels must be intact<\/p>\n<\/li>\n<li data-start=\"701\" data-end=\"758\">\n<p data-start=\"703\" data-end=\"758\">Proof of purchase (order number or receipt) is required<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"760\" data-end=\"847\">Items returned in damaged, worn, or altered condition may not be eligible for a refund.<\/p>\n<hr data-start=\"849\" data-end=\"852\" \/>\n<h3 data-start=\"854\" data-end=\"880\">\u274c Non-Returnable Items<\/h3>\n<p data-start=\"881\" data-end=\"952\">For hygiene and safety reasons, the following items cannot be returned:<\/p>\n<ul data-start=\"953\" data-end=\"1075\">\n<li data-start=\"953\" data-end=\"985\">\n<p data-start=\"955\" data-end=\"985\">Items marked as <strong data-start=\"971\" data-end=\"985\">Final Sale<\/strong><\/p>\n<\/li>\n<li data-start=\"986\" data-end=\"1046\">\n<p data-start=\"988\" data-end=\"1046\">Used, washed, or damaged items caused by customer handling<\/p>\n<\/li>\n<li data-start=\"1047\" data-end=\"1075\">\n<p data-start=\"1049\" data-end=\"1075\">Gift cards (if applicable)<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1077\" data-end=\"1080\" \/>\n<h3 data-start=\"1082\" data-end=\"1110\">\ud83d\udce6 How to Start a Return<\/h3>\n<p data-start=\"1111\" data-end=\"1157\">To initiate a return, please contact us first:<\/p>\n<p data-start=\"1159\" data-end=\"1193\">\ud83d\udce7 <strong data-start=\"1162\" data-end=\"1172\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1173\" data-end=\"1191\">support@lixum.shop<\/a><\/p>\n<p data-start=\"1195\" data-end=\"1203\">Include:<\/p>\n<ul data-start=\"1204\" data-end=\"1300\">\n<li data-start=\"1204\" data-end=\"1225\">\n<p data-start=\"1206\" data-end=\"1225\">Your order number<\/p>\n<\/li>\n<li data-start=\"1226\" data-end=\"1247\">\n<p data-start=\"1228\" data-end=\"1247\">Reason for return<\/p>\n<\/li>\n<li data-start=\"1248\" data-end=\"1300\">\n<p data-start=\"1250\" data-end=\"1300\">Clear photos (if the item is damaged or defective)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1302\" data-end=\"1395\">Do not send items back without contacting us first. Unauthorized returns may not be accepted.<\/p>\n<hr data-start=\"1397\" data-end=\"1400\" \/>\n<h3 data-start=\"1402\" data-end=\"1423\">\ud83d\udcb8 Refund Process<\/h3>\n<p data-start=\"1424\" data-end=\"1471\">Once we receive and inspect your returned item:<\/p>\n<ul data-start=\"1472\" data-end=\"1726\">\n<li data-start=\"1472\" data-end=\"1552\">\n<p data-start=\"1474\" data-end=\"1552\">You will be notified by email about the approval or rejection of your refund<\/p>\n<\/li>\n<li data-start=\"1553\" data-end=\"1634\">\n<p data-start=\"1555\" data-end=\"1634\">If approved, your refund will be processed to the <strong data-start=\"1605\" data-end=\"1632\">original payment method<\/strong><\/p>\n<\/li>\n<li data-start=\"1635\" data-end=\"1726\">\n<p data-start=\"1637\" data-end=\"1726\">Refunds typically take <strong data-start=\"1660\" data-end=\"1682\">5\u201310 business days<\/strong>, depending on your bank or payment provider<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1728\" data-end=\"1731\" \/>\n<h3 data-start=\"1733\" data-end=\"1768\">\ud83d\udd01 Replacements &amp; Damaged Items<\/h3>\n<p data-start=\"1769\" data-end=\"1815\">If your item arrives <strong data-start=\"1790\" data-end=\"1814\">damaged or defective<\/strong>:<\/p>\n<ul data-start=\"1816\" data-end=\"1913\">\n<li data-start=\"1816\" data-end=\"1862\">\n<p data-start=\"1818\" data-end=\"1862\">Contact us within <strong data-start=\"1836\" data-end=\"1848\">48 hours<\/strong> of delivery<\/p>\n<\/li>\n<li data-start=\"1863\" data-end=\"1913\">\n<p data-start=\"1865\" data-end=\"1913\">Provide clear photos of the item and packaging<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1915\" data-end=\"1998\">We will offer a <strong data-start=\"1931\" data-end=\"1961\">replacement or full refund<\/strong> at no extra cost after verification.<\/p>\n<hr data-start=\"2000\" data-end=\"2003\" \/>\n<h3 data-start=\"2005\" data-end=\"2027\">\ud83d\ude9a Return Shipping<\/h3>\n<ul data-start=\"2028\" data-end=\"2240\">\n<li data-start=\"2028\" data-end=\"2123\">\n<p data-start=\"2030\" data-end=\"2123\">Customers are responsible for return shipping costs unless the item is damaged or incorrect<\/p>\n<\/li>\n<li data-start=\"2124\" data-end=\"2178\">\n<p data-start=\"2126\" data-end=\"2178\">Original shipping fees (if any) are non-refundable<\/p>\n<\/li>\n<li data-start=\"2179\" data-end=\"2240\">\n<p data-start=\"2181\" data-end=\"2240\">We recommend using a trackable shipping service for returns<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2242\" data-end=\"2245\" \/>\n<h3 data-start=\"2247\" data-end=\"2274\">\ud83d\udccd Business Information<\/h3>\n<p data-start=\"2275\" data-end=\"2436\"><strong data-start=\"2275\" data-end=\"2293\">Business Name:<\/strong> Lixum<br data-start=\"2299\" data-end=\"2302\" \/><strong data-start=\"2302\" data-end=\"2314\">Address:<\/strong> 312 W Washington St, St Francis, KS 67756, United States<br data-start=\"2371\" data-end=\"2374\" \/><strong data-start=\"2374\" data-end=\"2384\">Phone:<\/strong> +1 (785) 772-0823<br data-start=\"2402\" data-end=\"2405\" \/><strong data-start=\"2405\" data-end=\"2415\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2416\" data-end=\"2434\">support@lixum.shop<\/a><\/p>\n<hr data-start=\"2438\" data-end=\"2441\" \/>\n<p data-start=\"2443\" data-end=\"2618\">At <strong data-start=\"2446\" data-end=\"2455\">Lixum<\/strong>, we aim to be fair, transparent, and customer-focused. If you have any questions about returns or refunds, don\u2019t hesitate to reach out\u2014we\u2019re always happy to help.<\/p>\n<a class=\"button primary\"  >\n\t\t<span>Read more<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_624778887 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-462","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages\/462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lixum.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=462"}],"version-history":[{"count":3,"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages\/462\/revisions"}],"predecessor-version":[{"id":496,"href":"https:\/\/lixum.shop\/index.php?rest_route=\/wp\/v2\/pages\/462\/revisions\/496"}],"wp:attachment":[{"href":"https:\/\/lixum.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}