Return & Refund Policy

At Lixum, customer satisfaction is very important to us. If something isn’t right with your order, we’re here to help. Please read our return and refund policy carefully below.

🔄 Return Eligibility (30 Days)

You may request a return within 30 days from the date you received your order.

To be eligible for a return:

The item must be unused, unworn, and in original condition
Original packaging, tags, and labels must be intact
Proof of purchase (order number or receipt) is required

Items returned in damaged, worn, or altered condition may not be eligible for a refund.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Items marked as Final Sale
Used, washed, or damaged items caused by customer handling
Gift cards (if applicable)

📦 How to Start a Return

To initiate a return, please contact us first:

📧 Email: support@lixum.shop

Include:

Your order number
Reason for return
Clear photos (if the item is damaged or defective)

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

💸 Refund Process

Once we receive and inspect your returned item:

You will be notified by email about the approval or rejection of your refund
If approved, your refund will be processed to the original payment method
Refunds typically take 5–10 business days, depending on your bank or payment provider

🔁 Replacements & Damaged Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery
Provide clear photos of the item and packaging

We will offer a replacement or full refund at no extra cost after verification.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect
Original shipping fees (if any) are non-refundable
We recommend using a trackable shipping service for returns

📍 Business Information

Business Name: Lixum
Address: 312 W Washington St, St Francis, KS 67756, United States
Phone: +1 (785) 772-0823
Email: support@lixum.shop

At Lixum, we aim to be fair, transparent, and customer-focused. If you have any questions about returns or refunds, don’t hesitate to reach out—we’re always happy to help.